On this page, you’ll find a detailed review of the best CritiCall test prep available in 2023 (both free and paid options).

The review covers leading test prep sites that offer CritiCall practice tests and study guides:

We used four metrics to compare and analyze each site, to find the ultimate winner that offers the best value for money and the most accurate practice material.

So, without further ado, let’s get started.

Best Free CritiCall Practice Test

JobTestPrep

JobTestPrep provides a free CritiCall practice test with 14 questions.

Pros:

  • Covers several modules of the exam: decision-making, map reading, cross-referencing, character comparison, prioritization, and data entry.
  • The questions’ content is related to law enforcement.
  • Provides detailed explanations for all questions where it’s appropriate. For example:
Source: JobTestPrep

Cons:

  • The sample test covers fewer modules than one of the other sites, 9-1-1 Professor.
  • No time constraints

9-1-1 Professor

9-1-1 Professor offers two free CritiCall practice tests with 21 questions in total.

Pros:

  • Includes two free sample tests, as opposed to the other sites that include only one sample test.
  • The sample questions cover 10 modules of the exam (more than the other sites): data entry (audio and non-audio), prioritization, sentence clarity, call summarization, character comparison, probability, map reading, memory, math, and spelling.
  • There are time constraints for each sample test.
  • The question’s’ content is related to law enforcement.

Cons:

  • Has typos in at least two of the questions.
  • It shows you the correct answers at the end but has no explanations for any question where it’s applicable (math, probability, map reading, etc.).
  • The interface of the sample tests looks very basic and was made using a generic online quiz maker.

PrepTerminal

PrepTerminal offers one free practice test with 11 questions.

Pros:

  • Has time constraints.

Cons:

  • The images are blurry and it’s hard to identify their details without zooming in to 200% on your browser (and even then it’s not sharp enough). For example:
PrepTerminal Free CritiCall Practice Question
Source: PrepTerminal
  • No interactive questions that simulate data entry or typing questions.
  • No answer explanations for questions where they’re applicable (math, reading comprehension, etc.).
  • Most of the questions’ content is completely unrelated to law enforcement.
  • The sample test starts automatically when you enter the page without any notice.

iPrep

Pros: none.

Cons:

iPrep’s free CritiCall practice test includes only 6 questions and has no time limit.

We couldn’t pass the first question, even after entering all the question’s details, and it got stuck on an endless loading symbol:

Source: iPrep

We tried the free test on three different browsers (Google Chrome, Firefox, and Opera) and it got stuck on all of them.

So to sum it up, we don’t recommend trying iPrep’s free CritiCall practice (because you practically can’t pass the first question).

What Is the Best Free Practice Option Out of These Four Sites?

It was a close match between JobTestPrep and 9-1-1 Professor, but JobTestPrep has taken the lead in this case.

JobTestPrep is the only prep site that gives answer explanations for most of the sample questions, which is important if you want to learn from your mistakes and improve your skills.

Best CritiCall Test Prep (Paid)

Below, we covered thoroughly each of these sites’ CritiCall test prep courses, to show you how we came to this conclusion.

Interface and Ease of Use

iPrep

The dashboard consists of quick navigation links for all the course’s sections:

It enables you to jump to any test module you’d like to practice. Also, there are internal navigation links at the bottom of each section so that you don’t need to go back to the main dashboard page each time you finish a module.

That being said, the navigation still feels overwhelming on your first use (especially the course navigation on the right bar). So we went back to the habit of returning to the main dashboard.

Conclusion

The interface looks organized and easy to use at first sight. But, once you start using it, it feels overwhelming and you can easily get lost and find yourself clicking back to the main dashboard page.

Moreover, there are no initial instructions on what question types to practice first and what modules are more common.

It looks like the creators wanted to present the comprehensiveness of the course but compromised on its usability.

JobTestPrep

The main dashboard includes a short introduction and recommended instructions on how to use the practice pack.

The navigation is simple. You have two sub-categories for common and ‘other’ modules. Each module is divided into several practice tests (audio/non-audio, extra practice, etc.)

There’s no specific order for using the practice modules and you can jump from one to another by going back to the main dashboard.

Conclusion

The interface is simple and it’s easy to navigate between the practice modules. The instructions are basic but help you understand where to start from.

9-1-1 Professor

9-1-1 Professor doesn’t have a dashboard as the other sites, since the core of its preparation kit consists of full-length practice tests only. There are no instructions or explanations, just a welcome screen where you enter your login details and then start the test immediately:

9-1-1 Professor CritiCall practice Welcome Screen

PrepTerminal

The interface of the dashboard is simple and it’s easy to navigate between the practice modules.

PrepTerminal CritiCall practice dashboard

Each practice category consists of a written guide and short practice tests. The instructions at the beginning tell you to start practicing from the Data-Entry module. However, they don’t explain what are the more common modules and what is the preferred practice order.

Also, one of the sentences in the introduction is truncated and there are irrelevant customer reviews at the bottom, some of them for other products. The idea behind these reviews isn’t clear, since you’ve already bought the product.

Conclusion

The interface is simple and easy to use, but the instructions at the beginning are not helpful enough and there’s redundant content (such as customer reviews).

The Winner of this Category: JobTestPrep

JobTestPrep has the simplest interface and the clearest instructions on how to use the preparation materials. It’s easy to navigate between the practice tests and the whole practice experience is user-friendly.

Resemblance to the Real Test

We analyzed the resemblance using these two questions:

  • Do the practice tests have the same context, structure, and format as the actual test?
  • Do the practice tests measure the same dispatcher skills as the real test?

Here’s a table that summarizes the similarity between the different practice modules and the actual CritiCall test:

iPrepJobTestPrep9-1-1 ProfessorPrepTerminal
Data EntryPartially similar. Includes only one version of the test (audio), while there’s a non-audio version as well.Similar. Includes both an audio and non-audio version with a multitasking feature.Similar. Includes both an audio and non-audio version with a multitasking feature.Partially similar. Some of the questions don’t have the right law-enforcement context. No multitasking feature.
Call SummarizationPartially similar. There’s another version of the real test that includes responding to emergency messages, but this practice test doesn’t have it.Partially similar. It doesn’t include the version with the emergency messages.Partially similar. Format & structure are similar, but you don’t have an option to take on-screen notes and the MT questions are unrealistic.Partially similar. Only covers one version of the real test.
Reading ComprehensionPartially similar. On the real test, the passages are 100-150 word-long while this passage is 200 word-long. Also, the passages on the actual test include two types of content, and this practice test has only one.Partially similar. There are passages with the same number of words as the real test, but their context isn’t related to law enforcement. Not similar. the passages are way longer than on the real test.Not similar. There are no reading comprehension questions in this practice module at all, but rather synonyms, antonyms, and others.
Sentence ClaritySimilar. The questions’ structure resembles the real test and they’re all related to law enforcement.Partially similar. The practice questions measure the same skills but the format and structure are different.Similar. The questions’ structure resembles the real test and they’re all related to law enforcement.Not similar. The structure and format of the questions are different (a mix of reading comprehension and other irrelevant question types)
ProofreadingPartially similar. On the actual test, you’re given a long text that you need to proofread and edit. Here, you get 11 separated sentences with different errors.Not available.Not available.Not available.
SpellingSimilar. The questions’ structure and format resemble the real test.Similar. The questions’ structure and format resemble the real test.Partially similar. Evaluates the same skills but their structure and context are different.Not similar. On the real test, the questions are audio-based. In this practice module, they are only text-based.
Cross-Referencing (Non-Audio)Not similar. The info is presented on a Yellow Pages photo, while on the real test it’s not. Also, there are no appearing emergency messagesSimilar. The structure and format resemble the actual test and include emergency messages.Not similar. the practice questions are much shorter than the real test or taken from a Yellow Pages photo. Also, there are no emergency messages.Not similar. Different format and structure and there are no emergency messages.
Cross-Referencing (Audio)Partially similar. Has the same concept but the question’s format and structure are different.Similar. The structure and format resemble the actual test and include emergency messages.Not available.Not similar. Different format and structure and there are no emergency messages.
ProbabilityPartially similar. Has law enforcement context but the sentences are much longer than on the test.Similar. Same structure and format and law-enforcement context.Partially similar. Some of the questions are longer and require math probability calculations, while on the actual test it’s not math-related.Not available.
Character ComparisonNot similar. The practice test evaluates similar skills, but the structure is different from the actual test.Similar. It has the same structure and question format.Similar. It has the same structure and question format.Not available.
Map ReadingPartially similar. It measures the same skills but the maps are totally different (Google maps).Similar. The maps and questions’ structure resemble the actual test.Partially similar. It evaluates the same skills but the maps are different (taken from Google maps) and most questions have a different format.Partially similar. Only some of the questions resemble the actual test and include an audio version that doesn’t exist on the real thing.
Memory RecallPartially similar. Only a few questions resemble the real test. The rest don’t follow the same format.Similar. It covers the three versions that might appear on the real test.Partially similar. Covers one version of the module only.Partially similar. It covers two versions of the module but the third one is missing (word pairs).
MathematicsNot similar. The questions on the real test are shorter and less complex.Similar. The math questions’ level resembles the real test, although there are additional questions that are harder.Similar. The structure and context are similar.Partially similar. Some of the math questions resemble the real test but others are completely irrelevant (such as geometry and algebra questions).
PrioritizationSimilar. The questions have a similar format and structure.Partially similar. It evaluates the same skills but the structure and format are different.Similar. The questions have a similar format and structure.Not available.
Decision-makingPartially similar. The questions on the actual test are much shorter. Similar. Follows the same structure and format.Partially similar. The questions on the real test are much shorter.Not similar. It has a totally different structure and format from the actual test.
Typing (Keyboarding)Not available.Partially similar. Evaluates the same skills but the typing platform is different.Not available.Not available.
# of Practice Modules Similar to the Real Test31050

The Winner of This Category: JobTestPrep

JobTestPrep has the highest number of practice modules that resemble the actual test (10).

Also, it’s the only prep site that offers practice for the typing (keyboarding) portion, which is one of the most important sections of the test.

Another thing that makes JobTestPrep stand out is the realistic emergency messages that appear at the bottom of the screen, similarly to the actual test. No other prep site has this feature.

Sidenote:

iPrep and 9-1-1 Professor also offer full-length practice tests, but they don’t simulate the actual test’s format and structure. The questions are mixed instead of showing each section at a time, and some of the question types aren’t realistic.

Since every agency chooses a different batch of modules, you can’t simulate the full test without knowing what the agency uses. That’s why practicing the CritiCall modules separately is the best option.

Comprehensiveness

The table below compares the amount of practice material you get on each site. It also checks if the numbers that are advertised on the sites’ sales pages are true.

iPrepJobTestPrep9-1-1 ProfessorPrepTerminal
Number of Practice TestsAdvertised – 34
Actual – 39
Advertised – 124
Actual – 124
Advertised – 5
actual – 5
Advertised – 50
Actual – 50
Number of Practice QuestionsAdvertised – 1212
Actual – 687
Not advertised.
Actual – 1188
Advertised – 409
Actual – 409
Not advertised.
Actual – 689
Other Preparation MaterialsGeneral test tips, question types introduction (17 pages in total)6 study guidesStudy guide11 study guides, 1 interview prep videos

* 9-1-1 Professor offers each full-length practice test for a separate price, or you can purchase them as a bundle.

The Winner of this Category: JobTestPrep

JobTestPrep provides the largest number of practice tests and practice questions (compared to the other three sites), making it the best value for money.

Reliability and Credibility

In this section, we answered several questions to evaluate the test prep companies’ reliability and trustworthiness:

  • Is there customer service or customer support available?
  • Is there a money-back guarantee?
  • Are there customer reviews on the site? What about reviews on external sites?
  • Who are the people behind the product?

These are important metrics since you want to ensure you get decent support from actual human beings in case of a problem or that you’ll get your money back if you’re unhappy with the product. And of course – that other test-takers found the product useful.

Customer Service

JobTestPrep

JobTestPrep has a contact us page with several different contact options. Additionally, you can send a personal email to the author of the page or chat with a representative using Whatsapp.

iPrep

iPrep has a contact us form as well as an email address you can send your inquiry to.

9-1-1 Professor

9-1-1 Professor has an email address at the bottom of their site, but no other contact options.

PrepTerminal

PrepTerminal has a contact us form and a personal email address of the author of the page.

Money-back Guarantee

JobTestPrep

JobTestPrep has a specific money-back guarantee and refund policy that is stated on this page. There are two cases in which you can get refund – (1) if there was no match between the practice materials and the actual test, and (2) if there was a partial match between the two.

iPrep

iPrep has a 30-day money-back guarantee that is mentioned on this page and their sales page. However, it doesn’t mention in which cases you can receive it if needed.

9-1-1 Professor

9-1-1 Professor doesn’t have a money-back guarantee.

PrepTerminal

PrepTerminal offers a 30-day or 10-day money-back guarantee, which is mentioned on this page.

Customer Reviews

JobTestPrep

There are 133 customer reviews on their CritiCall sales page and two reviews on the Trustpilot site (out of 200+ reviews overall for this site).

iPrep

There are 172 customer reviews on their sales page, but nothing on Trustpilot.

9-1-1 Professor

There are only 17 reviews on their page and no Trustpilot reviews.

PrepTerminal

There are 21 customer reviews on their sales page and no Trustpilot reviews.

People Behind the Product

JobTestPrep

The name and email address of the page’s writer is mentioned at the top of the page and there’s a separate page with more information and credentials about the person. Additionally, there’s a dedicated page for the whole team who runs JobTestPrep, which shows that you’re dealing with authentic people.

iPrep

The author’s name is mentioned on the right side of the page and there’s more information about her credentials on a separate page. It’s the same person who’s behind the 9-1-1 Professor site. Other than that, there’s no information about the people who run this website.

9-1-1 Professor

The person behind this website can be seen on Facebook and Instagram, so you can tell it’s a real person. Additionally, there’s an email address you can contact.

PrepTerminal

The name and email address of the page’s author is mentioned at the top of the page. Besides that, there’s no other information about the people who run or own the site.

The Winner of this Category: JobTestPrep

JobTestPrep is the only site among these four that has various contact methods (including an instant Whatsapp chat), a specific money-back guarantee with no time limit, customer reviews from an external site, and showcases its entire team of workers.

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