On this page, you’re going to learn exactly how the CritiCall test results work.

You’ll see:

So if you want to get a better understanding of the CritiCall test scores and know what to expect before taking the exam, you’ll find this guide useful.

Let’s get started.

How Is the CritiCall Test Graded?

The CritiCall is a highly customizable test. This means that every hiring agency can choose what sections (out of 25 different ones) to use and what are the passing scores for each section.

(More on how these passing scores are determined can be found further down the page.)

That said, the CritiCall grading system is similar across all agencies and it’s based on three metrics: Words-per-Minute (WPM), Keystrokes-per-Hour (KPH), and percentage scores (%).

Additionally, several modules have a Multitasking feature. You’ll know that a module has a Multitasking portion if the section’s title has an “MT” in it. See this example:

CritiCall Multitasking Feature Example in Title

The most important thing to know about the Multitasking feature is that failing to respond to the emergency message correctly within 15 seconds will result in a score reduction.

See an example of such an emergency message in the Decision-Making section below.

Now, we’ll go over each of the grading metrics for the most common CritiCall test sections.

Decision-Making Scoring

This section never has a specific score. The score is calculated throughout the entire test, since the Decision-Making questions are part of many other modules, where they appear as emergency messages. For example:

CritiCall Decision Making Example Question
Source: JobTestPrep

Keyboarding (Typing) Scoring

This section measures your typing speed and accuracy and is scored by Words-Per-Minute (WPM).

Learn more about this module using our in-depth Dispatcher typing test guide.

Data Entry (Multitasking) Scoring

The data entry is scored by Keystrokes-Per-Hour (KPH) and is tracked throughout the entire test. That’s because Data Entry fields appear in many modules of the exam

The Data Entry questions come in two forms – text-based and audio-based.

In the text-based version, you’ll need to enter the data given as plain text. The data is divided into several fields, such as name, address, VIN, driver’s license number, and more.

In the audio-based version, you’ll need to enter the data given in an emergency call recording with a person saying all these identification details.

Both of these versions might also include a Multitasking (MT) feature (described above).

Call Summarization (Multitasking) Scoring

This section is scored by percentages. It measures your ability to summarize audio information (911 call recordings) while doing other tasks.

These tasks include responding to emergency messages that appear at the bottom of your screen (Decision-Making questions).

The Call Summarization MT is one of the more challenging sections of the exam. Check our guide to see an overview of the most difficult modules of the CritiCall.

Memory Recall (Audio) Scoring

This section is scored by percentages. It has two types: (1) an audio recall with alphanumericals – license plates and VINs and (2) an audio recall with 7-digit phone numbers.

Throughout the test, you’ll have sections in which you need to enter license plate numbers and VINs you hear over a recording. Your score in these sections will be accumulated into the final Memory Recall (Audio) score.

Spelling Scoring

Your spelling ability is measured using a dedicated spelling module as well as throughout the entire test and it is scored by percentages.

Sentence Clarity Scoring

This is another module that is scored throughout the test. It’s scored by percentages and it measures your grammar skills and your ability to compose clear sentences.

Sample CritiCall Results Report (and How to Interpret It)

When you receive your CritiCall results, you should expect to see a scoring report that resembles the following:

CritiCall Test Results Sample Candidate Report
Source: YouTube

Here are several frequently asked questions by CritiCall test-takers, to help you better understand this report and the CritiCall scoring system.

What Is the Passing Score of the CritiCall?

The passing score for each CritiCall section is decided by the hiring agency and there are no nationwide cutoff scores. The passing scores are usually determined by testing experienced dispatchers who work at the department and then setting the benchmarks according to their performance.

What Is a Good Score on the CritiCall Test?

A good score on the CritiCall is any score that’s above the cutoff scores. Hiring agencies don’t disclose their candidates’ scores, so there’s no way of knowing what’s the average CritiCall score or what is considered a good score, other than looking at your personal score report.

How Do You Know If You Passed the CritiCall Test?

There are three common ways to know if you passed or failed the CritiCall: (1) receiving a score report with your scoring breakdown, (2) getting a call from the agency inviting you to the next hiring step, (3) getting a failure message while you’re taking the test or right afterward.

How Long Does It Take to Get Your CritiCall Test Results?

The waiting time for your CritiCall results depends on the hiring department. Some agencies send the results instantly, others send an email or call you after a few weeks, and certain agencies wait till everyone takes their tests so that they can shortlist the ones who scored the highest.

How Many Times Can You Take the CritiCall Test?

Every agency has its own retake policy. Some agencies have a strict waiting period of six months, while others allow you to retest once the position is re-opened. If you’ve failed the CritiCall and want to retake it, contact your recruiter and ask about their retake policy.

How to Increase Your Chances of Scoring High?

You can improve your test scores by getting an early acquaintance with the test sections and practicing solving similar questions. This enables you to eliminate any uncertainties and learn how to answer all question types so that you minimize your mistakes.

There are two main ways to prepare for the CritiCall:

  • Free CritiCall practice tests and sample questions: These will help you get a feel for the test and try several common question types. But, they don’t cover the wide variety of sections and unique questions you’ll encounter on the real test.
  • Full CritiCall preparation courses: These courses are an excellent option for candidates who want to ensure they get the most thorough prep and practice answering all the question types that are seen on the actual exam.

Currently, the best option for both of these preparation methods is JobTestPrep’s CritiCall practice. They provide a free 10-question practice test and a full prep course that simulates the 14 most common CritiCall modules.

Get realistic CritiCall practice simulations to help you pass the test.

To access more information and practice tips for the CritiCall, make sure you visit these pages on our site:

5 prep tips to pass the CritiCall
Review of the best CritiCall test prep options
Overview of the hardest CritiCall modules
CritiCall typing test
CritiCall map reading test