On this page, you’re going to learn exactly how the CritiCall test results work.
So if you want to understand the CritiCall test scores better and know what to expect before taking the exam, you’ll find this guide useful.
How Is the CritiCall Test Graded?
The CritiCall is a highly customizable test. This means that every hiring agency can choose what sections (out of 25 different ones) to use and what are the passing scores for each section.
(More on how these passing scores are determined can be found further down the page.)
That said, the CritiCall grading system is similar across all agencies, and it’s based on three metrics: Words-per-Minute (WPM), Keystrokes-per-Hour (KPH), and percentage scores (%).
Additionally, several modules have a Multitasking feature. You’ll know that a module has a Multitasking portion if the section’s title has an “MT” in it. See this example:
The most important thing to know about the Multitasking feature is that failing to respond to the emergency message correctly within 15 seconds will result in a score reduction.
See an example of such an emergency message in the Decision-Making section below.
Now, we’ll review each grading metric for the most common CritiCall test sections.
This section never has a specific score. The score is calculated throughout the entire test since the Decision-Making questions are part of many other modules, where they appear as emergency messages. For example:
Keyboarding (Typing) Scoring
This section measures your typing speed and accuracy and is scored by Words-Per-Minute (WPM).
Learn more about this module using our in-depth Dispatcher typing test guide.
Data Entry (Multitasking) Scoring
The data entry is scored by Keystrokes-Per-Hour (KPH) and is tracked throughout the entire test. That’s because Data Entry fields appear in many modules of the exam.
The Data Entry questions come in two forms – text-based and audio-based.
In the text-based version, you’ll need to enter the data given as plain text. The data is divided into several fields, such as name, address, VIN, driver’s license number, and more.
In the audio-based version, you’ll need to enter the data given in an emergency call recording with a person saying all these identification details.
Both versions might also include a Multitasking (MT) feature (described above).
Call Summarization (Multitasking) Scoring
This section is scored by percentages. It measures your ability to summarize audio information (911 call recordings) while doing other tasks.
These tasks include responding to emergency messages at the bottom of your screen (Decision-Making questions).
The Call Summarization MT is one of the more challenging sections of the exam. Check our guide for an overview of the most difficult modules of the CritiCall.
Memory Recall (Audio) Scoring
This section is scored by percentages. It has two types: (1) an audio recall with alphanumerics – license plates and VINs and (2) an audio recall with 7-digit phone numbers.
Throughout the test, you’ll have sections where you need to enter license plate numbers and VINs you hear over a recording. Your score in these sections will be accumulated into the final Memory Recall (Audio) score.
Your spelling ability is measured using a dedicated spelling module as well as throughout the entire test and it is scored by percentages.
Sentence Clarity Scoring
This is another module that is scored throughout the test. It’s scored by percentages, and it measures your grammar skills and your ability to compose clear sentences.
Sample CritiCall Results Report (and How to Interpret It)
When you receive your CritiCall results, you should expect to see a scoring report that resembles the following:
Here are several frequently asked questions by CritiCall test-takers to help you better understand this report and the CritiCall scoring system.
What Is the Passing Score of the CritiCall?
The hiring agency decides the passing score for each CritiCall section, and no nationwide cutoff scores exist. The passing scores are usually determined by testing experienced dispatchers who work at the department and then setting the benchmarks according to their performance.
What Is a Good Score on the CritiCall Test?
A good score on the CritiCall is any score above the cutoff scores. Hiring agencies don’t disclose their candidates’ scores, so there’s no way of knowing the average CritiCall score or what is considered a good score other than looking at your personal score report.
How Do You Know If You Passed the CritiCall Test?
There are three common ways to know if you passed or failed the CritiCall: (1) receiving a score report with your scoring breakdown, (2) getting a call from the agency inviting you to the next hiring step, (3) getting a failure message while you’re taking the test or right afterward.
How Long Does It Take to Get Your CritiCall Test Results?
The waiting time for your CritiCall results depends on the hiring department. Some agencies send the results instantly, others send an email or call you after a few weeks, and certain agencies wait until everyone takes their tests to shortlist the ones who scored the highest.
How Many Times Can You Take the CritiCall Test?
Every agency has its retake policy. Some agencies have a strict waiting period of six months, while others allow you to retest once the position is re-opened. If you’ve failed the CritiCall and want to retake it, contact your recruiter and ask about their retake policy.
How to Increase Your Chances of Scoring High?
You can improve your test scores by getting acquainted early with the test sections and practicing solving similar questions. This enables you to eliminate any uncertainties and learn how to answer all question types to minimize mistakes.
There are two main ways to prepare for the CritiCall:
- Free CritiCall practice tests and sample questions will help you get a feel for the test and try several common question types. But, they don’t cover the wide variety of sections and unique questions you’ll encounter on the real test.
- Full CritiCall preparation courses: These courses are an excellent option for candidates who want to ensure they get the most thorough prep and practice answering all the question types that are seen on the actual exam.
Currently, the best option for both preparation methods is JobTestPrep’s CritiCall practice. They provide a free 10-question practice test and a full prep course simulating the 14 most common CritiCall modules (more than 100 practice tests).
Additional Valuable Resources
To access more information and practice tips for the CritiCall, make sure you visit these pages on our site:
– 5 prep tips to pass the CritiCall
– Review of the best CritiCall test prep options
– Overview of the hardest CritiCall modules
– CritiCall typing test
– CritiCall map reading test