Free CritiCall Practice Test: Ace Your 911 Dispatcher Exam

Ready to test your skills as a potential 911 dispatcher?

This free CritiCall practice test features 49 sample questions designed to mimic the challenges you’ll face on the real exam.

Covering key modules, this test is a valuable tool for anyone preparing for a 911 dispatcher or 911 operator role.

Let’s get started!

List of the CritiCall Test Modules (Click to Practice a Specific Section)

Visit this page to get 120+ realistic practice tests covering the most common CritiCall test modules.

Each agency and department chooses which modules to use for its CritiCall test from the list above. You will NOT be tested on all of the modules.

That being said, hiring departments usually don’t disclose which modules are being used. So to be on the safe side, it’s better to practice for all of the modules listed above.

A note about multitasking on the CritiCall:
Several test modules come with a multitasking feature. When this feature is on, you’ll need to respond to emergency messages in addition to completing the tasks required by the module. Failing to respond to such a message will result in a lower score.

On the actual test, each module’s instructions will mention if you get these emergency messages. So, you’ll be able to be more alert and prepared to respond to these messages.

CritiCall Call Summarization

This module simulates the fundamental tasks of a 911 dispatcher and 911 operator – taking calls, understanding what’s being said, and responding accordingly.

In this module, you’ll need to listen to several recordings, enter the details given in their proper boxes (phone number, address, name, license plate, etc.), and then answer follow-up questions about what you heard.

You’ll be able to enter notes in a dedicated box on the screen. Both the notes and the given details will be available to you while answering the follow-up questions.

This module comes in two versions:

Short version – recordings of fictional short stories about daily occurrences with family members, friends, work, etc.
Long version – recordings of fictional 911 calls in which the caller describes a crime or incident they have witnessed or gone through.

Take the following practice questions to get a feel for this module. Note: try to listen to the recordings only once, as on the real test you’ll have only one opportunity as well.

Short Version – Sample Question #1

Which of the following best describes this recording?

A. A safety hazard report
B. A request for additional supplies
C. A report of a missing item
D. An announcement of a new workplace policy

Correct Answer: C. A report of a missing item

The speaker clearly describes their missing lunch and the circumstances surrounding its disappearance, making this a report of a missing item within the workplace.

Short Version – Sample Question #2

Which of the following best describes this recording?

A. A report of a medical emergency
B. A request for assistance with a family member
C. An inquiry about a change in plans
D. A complaint about travel disruptions

Correct Answer: D. A complaint about travel disruptions

While the speaker is concerned about their brother and sister-in-law, the primary focus of the message is the frustration caused by the delayed flight and the lack of information about the situation.

Long Version – Sample Question #1

What was the color of the car that fled the scene?

A. Red
B. Blue
C. Silver
D. Black

The correct answer is B.

The caller specifically states that the fleeing vehicle was a blue sedan.

What type of damage did the parked car sustain?

A. A flat tire
B. A dented bumper
C. A smashed back window
D. Total destruction

The correct answer is C.

The caller describes the parked car, a red SUV, having a smashed back window as a result of the hit-and-run.

What information did the caller provide about the license plate of the fleeing car?

A. The license plate number started with “B4123.”
B. The license plate was completely unreadable.
C. The license plate possibly started with “B4” or “G4.”
D. The license plate information was not mentioned.

The correct answer is C.

The caller expresses uncertainty about the exact license plate but mentions it might begin with “B4” or “G4.”

Long Version – Sample Question #2

How did the suspect likely gain entry to the house?

A. By picking the front door lock
B. By smashing a back window
C. Through an unlocked garage door
D. It’s unclear how the suspect entered

The correct answer is B.

The caller specifically mentions seeing a back window get smashed in.

What makes the caller believe a crime is occurring?

A. They heard a loud argument.
B. They know the neighbors are away.
C. They recognize the suspect.
D. They saw someone bleeding on the ground.

The correct answer is B.

The primary indicator is the caller knowing the neighbors (the Johnsons) are on vacation, making it suspicious to see someone inside the house.

What detail does the caller provide about the suspect’s appearance?

A. He has short, dark hair.
B. He is carrying a crowbar.
C. He is wearing a dark blue hoodie.
D. He is approximately in his 30s.

The correct answer is C.

The caller’s description of the suspect focuses on his clothing.

What is an immediate concern for the caller?

A. The suspect might be armed.
B. The police might not arrive in time.
C. The suspect might have seen the caller witnessing the break-in.
D. The neighbors might not have home insurance

The correct answer is C.

The caller ends by expressing fear that the suspect might have spotted them watching.

Visit this page to get 13 additional CritiCall Call Summarization practice tests.

Tips for Answering Call Summarization Questions

Focus on the Core Issue: Don’t get distracted by unnecessary details. Try to identify the main problem the caller is reporting (accident, theft, medical emergency, etc.).
Don’t Rely on Memory: Jot down key facts and details as you listen, even if they seem minor at the time. These notes become essential for answering follow-up questions.
Develop a System: Use abbreviations to take faster notes. Having a consistent system helps you organize information quickly.
Focus on Facts: Avoid interpreting the call. Stick to summarizing the information provided by the caller as accurately as possible.
Sample Tests: Practice with sample CritiCall questions and audio recordings. This improves your active listening and helps you pick up on important details quickly.

CritiCall Decision-Making

In this module, you’ll need to respond to emergency messages based on the following instructions:

CritiCall Test Decision Making Instructions Example

Question #1

Which unit would you assign?

A woman reports hearing loud explosions and seeing smoke coming from a nearby building.

A. Police
B. Fire
C. EMS
D. Utility

The correct answer is (B) – Fire. Reports of explosions and smoke indicate a potential fire hazard, requiring dispatch of the fire department.

Question #2

Which unit would you assign?

A man calls stating he’s been locked out of his car with his dog inside, and the temperatures are rising rapidly.

A. Police
B. Fire
C. EMS
D. Utility

The correct answer is (A) – Police. The immediate priority is gaining access to the vehicle. Police often have tools and training for non-destructive vehicle entry.

Question #3

Which unit would you assign?

A caller reports a strong smell of gas coming from their basement.

A. Police
B. Fire
C. EMS
D. Utility

The correct answer is (D) – Utility. A potential gas leak is a serious hazard that necessitates immediate contact with the utility company for assessment and repair.

Question #4

Which unit would you assign?

A person reports witnessing a physical altercation escalating in a public park.

A. Police
B. Fire
C. EMS
D. Park Rangers

The correct answer is (A) – Police. A physical altercation poses a risk of injury and requires police intervention to de-escalate the situation and maintain public safety.

Question #5

Which unit would you assign?

A panicked caller reports their neighbor’s house alarm is sounding, and they see someone running from the back of the property.

A. Police
B. Fire
C. EMS
D. Homeowner

The correct answer is (A) – Police. Indications of a potential break-in necessitate police dispatch for investigation and possible apprehension of a suspect.

Question #6

Which unit would you assign?

A caller reports finding an unconscious person lying on a sidewalk.
A. Police
B. Fire
C. EMS
D. Utility

The correct answer is (C) – EMS. An unconscious person requires immediate medical assessment and potential transport to a hospital, necessitating the dispatch of emergency medical services.

Note: These decision-making questions are usually not given as a standalone module. They will often be part of other test modules, and appear as pop-ups at the bottom of the screen. You’ll have only 15 seconds to choose a response while completing other tasks on the module.

Tips for Answering Decision-Making Questions

Be familiar with agency roles. Have a general understanding of the types of situations police, fire, EMS, utility companies, and other specialized units typically handle. Most hiring departments will provide you with a set of clear instructions before you start the CritiCall test.
Identify the Core Issue: Dissect the situation to pinpoint the primary problem. Is someone injured? Is there a fire or safety hazard? Is a potential crime in progress? This will guide you to the correct service.
Think Safety First: If there’s any indication of immediate danger to life or property, prioritize emergency services like fire or police, even if the situation might have other components.
Trust your instincts. CritiCall questions are designed to test your quick decision-making ability. If an answer feels overwhelmingly correct, don’t second-guess yourself.

CritiCall Data Entry

This module measures your ability to enter data you see or hear (depending if it is the written or audio version) into the proper fields on your screen. You’re not allowed to use abbreviations.

On the audio version, you’ll be graded on the accuracy of the data you enter into the correct boxes. On the written version, you’ll also be graded on your data entry speed.

Written

Here’s a realistic illustration of how this will look on the actual test:

Audio

Listen to the following audio recording, and write down the details you hear on a piece of paper. Then, look at the answer to see if you got everything correct.

Please listen to the recording only once, as on the actual test you’ll also have only one chance.

Last Name: Miller
First Name: Samuel
Title: Occupational Therapist
Address: 385 Briarwood Court
City: Springdale
Zip: 17463
License Plate: GHT63M

Visit this page to take 11 additional CritiCall Data Entry practice tests (Written & Audio).

Dispatcher Typing Test

Visit this official sample test to practice the 911 Dispatcher typing test (also known as the keyboarding test). It is a replica of the actual test, so it will give you a good idea of what to expect.

Also, Check our dispatcher typing test guide for more insights, tips, and practice resources.

CritiCall Map Reading

The CritiCall map reading module measures your ability to use a map to determine the direction of travel. In the upper corner of each map, you’ll have a compass that indicates direction: N for North, E for East, S for South, and W for West.

Using the compass as a guide, you should choose the directions asked for in the questions from the four alternatives provided.

Question #1

A fire engine leaves the intersection of Third and Downhill and travels south for two blocks. It turns west and travels west for two blocks. At what intersection does the fire engine complete the trip?

Second and High
Fourth and Low
First and Polk
Second and Low

The correct answer is (4)

Question #2

You are next to the Taxi station, driving west on Wilde St. What is the most direct route from your location to the Parkdale Rd entrance of the dental clinic?

Keep driving west till you reach Schmidt Crescent and turn left. Go south to Casimir Ave. Go east and take the first turn left to Sprouce St. Follow the road and turn left back to Casimir Ave. Go East on Casimir Ave. to the Dental Clinic.
Go west. Turn left to Schmidt Crescent and then take the first turn right to Casimir Ave. Keep west to reach the dental clinic.
Drive west and turn to Schmidt Crescent. Go south and turn east to Casimir Ave. Go east and take the first turn right to Parkdale Rd. Follow the road to reach the dental clinic entrance which will be to your right.
Go west to Schmidt Crescent. Drive south and pass the Casimit Ave. intersection. Turn left on Dingwall Pkwy. Then turn right to reach the clinic.

The correct answer is (3)

Tips for Answering CritiCall Map Reading Questions

Identify the starting point, the destination, and any specific instructions or restrictions mentioned in the question.
If an answer choice involves a route that goes in the wrong direction or takes you away from the destination, eliminate it immediately. This narrows down your options.
Use your finger to trace potential routes on the map. This can help visualize directions and avoid confusion.
When choosing the correct answer, you must obey the “one-way” and “two-way” traffic signs.

CritiCall Cross-Referencing

Answer the following questions based on the information in this table:

Last Name	First Name	Address	Phone Number	VIN	License Plate
Johnson	Melissa	145 Oak Lane	(212) 555-1234	1N4AL3AP5EC458632	ABC123
Williams	David	890 Maple Street	(404) 987-6543	5XYZT3LB5FG287509	DEF456
Patel	Maya	23 Elm Boulevard	(617) 345-1298	2T3Y1KE27DC116975	GHI789
Garcia	Sofia	567 Pine Avenue	(305) 765-4321	2G4WS55J061394470	JKL012
Miller	Ethan	901 Birch Street	(510) 246-8013	5J8BT4H31GL224105	MNO345
Davis	Olivia	321 Sunset Drive	(773) 567-8901	1FTFW1E54AF804967	PQR678
Thompson	Noah	789 Elm Street	(206) 321-0987	4T1BG22K21U870884	STU901
Brown	Emily	456 Main Street	(858) 678-9012	1G6AJ5S68F0973101	VWX234
Wilson	Jacob	123 Park Avenue	(310) 890-1234	3N1AB7AP2EL576107	YZA567
Taylor	Isabella	678 Oak Street	(919) 456-7890	5FNRL3H40CB969170	BCD345
Moore	Alexander	910 Maple Drive	(602) 102-3456	1GYS4KEF8DR606302	EFG678
Jackson	Charlotte	246 Elm Avenue	(415) 910-2345	2HKRL41333K469588	HIJ901

Question #1

What is the address of the person with the phone number ending in 6543?

A. 145 Oak Lane
B. 890 Maple Street
C. 23 Elm Boulevard
D. 901 Birch Street

The correct answer is (B), 890 Maple Street. Locate the phone number ending in 6543 in the fourth column, then find the corresponding address in the third column.

Question #2

What is the first name of the person whose VIN begins with “3N1”?

A. Charlotte
B. Jacob
C. Olivia
D. Noah

The correct answer is (B), Jacob. Find a VIN starting with “3N1”. Then, move across the row to the second column to find the first name, Jacob.

Question #3

What is the last name of the person living on Birch Street?

A. Johnson
B. Williams
C. Miller
D. Garcia

The correct answer is (C), Miller. Find “Birch Street” in the address column, then find the last name listed in the first column of that row.

Question #4

What is the phone number of the person whose license plate starts with “JKL”?

A. (212) 555-1234
B. (404) 987-6543
C. (305) 765-4321
D. (510) 246-8013

The correct answer is (C), (305) 765-4321. Start by finding a license plate beginning with “JKL”. Then, locate the corresponding phone number in the fourth column on the same row.

CritiCall Prioritization

911 dispatchers must prioritize numerous incidents and make tough decisions throughout their shifts. The following module evaluates your ability to prioritize between two fictional (but very realistic) scenarios and decide which one is more urgent.

Question #1

Which situation is more urgent?

A caller reports a car swerving dangerously through traffic, almost hitting several pedestrians. The caller is actively following the vehicle and can provide updates on its location.
A woman reports seeing flames and smoke coming from the roof of her neighbor’s house. She believes the neighbors are away on vacation.

Both situations are urgent, but option (2) likely takes priority. A house fire poses an immediate threat of spreading and causing significant property damage or injury, even if no one is currently home.

Question #2

Which situation is more urgent?

A store clerk reports an angry customer yelling and threatening staff members. The customer is refusing to leave the premises.
A frantic caller reports hearing gunshots nearby. They don’t know the exact source of the gunfire, but people are screaming and running.

Option (2) is the more urgent situation. Gunshots indicate immediate potential danger to life and require police intervention as quickly as possible.

Question #3

Which situation is more urgent?

A man reports finding his elderly father unconscious on the bathroom floor. The father has a history of heart problems.
A daycare worker reports that a child has been stung by a bee and is having trouble breathing. The child has no known allergies.

Both scenarios require urgent medical assistance. However, option (1) might take priority due to the unconsciousness and the father’s pre-existing heart condition, suggesting a potentially life-threatening situation.

Question #4

Which situation is more urgent?

A resident reports loud music and shouting coming from a neighboring apartment late at night. This has been an ongoing issue for several weeks.
A caller reports their car being rear-ended at a stoplight. There are minor injuries, and both vehicles are blocking traffic.

Option (2) likely takes priority. While a noise complaint is valid, a car accident with injuries and traffic obstruction requires immediate assistance to ensure the safety of those involved and to clear the roadway.

Question #5

Which situation is more urgent?

A caller reports finding a stray dog wandering in a busy intersection. The dog appears uninjured but is causing traffic disruptions.
A man reports feeling lightheaded and dizzy after working outside in the heat for several hours. He is sitting in the shade and has had some water.

While both situations warrant attention, option (2) likely takes priority. The man’s symptoms suggest potential heat exhaustion or another heat-related illness, which could worsen rapidly without intervention.

Tips for Answering CritiCall Prioritization Questions

Life-Threatening First: Prioritize answers indicating immediate danger to life (assaults, active fires, medical emergencies) over property damage or non-emergency situations.
Look for Clues: Pay attention to words that convey urgency like “unconscious,” “bleeding,” “can’t breathe,” “gun,” “fire,” or “help.”
Stay Objective: Don’t let personal biases or emotional responses cloud your judgment. Focus on the facts presented in each scenario.
Potential for Escalation: Consider situations that could quickly worsen, such as a minor traffic accident blocking a busy intersection, or an escalating argument.
Focus on Tricky Scenarios: Seek out questions where the urgency isn’t immediately obvious; this helps you develop the critical thinking skills needed for the test.

Visit this page to get 120+ realistic practice tests covering the most common CritiCall test modules.

CritiCall Reading Comprehension

Passage 1

Effective communication is essential in any workplace. When conflicts arise, it’s important to address them directly and professionally. Avoid gossiping or complaining to colleagues who aren’t involved in the situation. Instead, focus on constructive problem-solving. If needed, discuss the issue privately with the person involved or seek guidance from a supervisor. Remember, a positive and collaborative work environment benefits everyone.

Question 1

According to the passage, what is the best way to handle a workplace conflict?

A. Ignore the problem and hope it resolves itself.
B. Discuss the issue openly with those involved.
C. Vent to uninvolved coworkers about the situation.
D. Immediately report the issue to a higher authority.

The correct answer is B. Discuss the issue openly with those involved.

The passage emphasizes addressing conflicts directly and professionally. Discussing the issue with the person involved allows for open communication and a chance to find a solution together.

Question 2

The passage emphasizes that a positive work environment is:

A. Only possible in small workplaces.
B. The responsibility of management.
C. Advantageous for all employees.
D. Unlikely to be achieved in most jobs.

The correct answer is C. Advantageous for all employees.

The passage highlights the benefits of a positive work environment, including its advantages for all employees. It fosters a more pleasant and productive work experience.

Passage 2

Emergency vehicle operation requires specialized training and awareness. When driving with lights and sirens, remember you are requesting the right of way, not demanding it. Other drivers may not see or hear you immediately. Proceed through intersections cautiously, even if you have a green light. Always prioritize safety over speed, and be prepared to yield to pedestrians, cyclists, and other vehicles.

Question 1

The main purpose of this passage is to:

A. Describe the legal rights of emergency vehicles.
B. Remind personnel of safe driving practices.
C. Outline procedures for approaching intersections.
D. Explain how to use lights and sirens effectively.

The correct answer is B. Remind personnel of safe driving practices.

The passage highlights the importance of caution and awareness for emergency personnel, even with lights and sirens activated, to ensure the safety of themselves and others on the road.

Question 2

Based on the passage, which statement is true?

A. Emergency vehicles always have the right-of-way.
B. Pedestrians should yield to emergency vehicles, even at crosswalks.
C. Speed is the most important factor in emergency response.
D. Caution is necessary, even with lights and sirens activated.

The correct answer is D. Caution is necessary, even with lights and sirens activated.

The passage reminds emergency personnel that not all drivers will yield immediately to lights and sirens. They must prioritize safety and be prepared to yield to pedestrians, cyclists, and other vehicles to avoid accidents.

Passage 3

During a structure fire, always call for backup before entering a burning building. Establish clear communication with teams outside the structure. When searching for victims inside a smoke-filled environment, stay low and move systematically. Use walls or furniture for orientation if visibility is severely reduced. If you become disoriented, signal for assistance and follow the hose line back to safety.

Question 1

According to the passage, what is the FIRST action to take upon arriving at a structure fire?

A. Begin searching for victims on the ground floor.
B. Turn off the gas supply to the structure.
C. Call for backup personnel and support.
D. Assess the safest point of entry.

The correct answer is C. Call for backup personnel and support

The passage emphasizes safety protocols. Before entering a dangerous environment like a burning building, it’s crucial to secure backup for potential rescue or additional resources needed to control the fire.

CritiCall Sentence Clarity

In this module, you’ll see two short passages and you’ll need to choose which one is more clearly written.

Question #1