Refund Policy – Prepopedia

At Prepopedia, we’re committed to your success and satisfaction. We offer a 100% Satisfaction Guarantee on all our practice courses.

In return, we’ll ask for your constructive feedback.

Eligibility for Refund

  1. Timeframe: Refund requests must be submitted within 30 days of the original purchase date.
  2. Course Utilization:
    • If the product was not utilized in any way, you are eligible for a full refund.
    • If you have used the product and completed the actual test but found discrepancies between Prepopedia’s materials and the test, the following applies:
      • Full Refund: No match between Prepopedia’s materials and the actual test.
      • Partial Refund (30-80%): Partial match between Prepopedia’s materials and the actual test. The refund amount will be determined on a case-by-case basis after a thorough review.
  3. Technical Failures: If a technical issue with the Prepopedia website or platform prevented you from using the product, you are entitled to a full refund.

Refund Process

  1. Contact Us: To initiate a refund, please contact our customer support team at info@prepopedia.com or through our website’s contact form.
  2. Provide Details: Be prepared to provide your order number, email address, the name of the course you’re requesting a refund for, and a detailed explanation of the reason for your refund request.
  3. Refund Processing: Once we receive your request, we’ll process your refund within 3 business days. Refunds will be credited back to the original payment method.

Additional Notes

Refund Policy Changes: We reserve the right to modify or update this refund policy at any time. Any changes will be posted on our website.

We’re Here to Help!

If you have any questions or concerns about our refund policy or your experience with our courses, please don’t hesitate to reach out to our customer support team through our “Contact” page.

Your Satisfaction is Our Priority

We stand behind the quality of our courses and want you to feel confident in your investment. Your success is our success! (and it’s not just a slogan)